If you have any issues or questions with your order, please contact us.
Returns, Exchanges, and Refunds
Our policy lasts 30 days. If 30 days have gone by since your purchase was delivered, unfortunately, we can not offer you a refund or exchange. Your package must be postmarked no later than 30 days from the delivery confirmation.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. It is your responsibility to return the item(s) to Encompass RL with tracking confirmation for your return postage.
To complete your return, contact us and request to return the items. All items must be mailed to our returns warehouse:
Encompass RL, LLC
51 W Center #527
Orem, UT 84057
These items are non-returnable:
Downloadable software products
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- If your item is returned and the product is broken, damaged, ripped, torn, cut or if any missing items then a refund will be granted for those items that are in original condition.
- If you only return part of your items that you ordered then refund will be granted based on what you returned.
- Any item not in its original condition; is damaged, ripped, cut or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after accepting delivery.
We do not accept returns or exchanges if:
- The item(s) have been used or washed
- The item(s) have been altered
- The item(s) are in any way defective, ripped, cut or torn from the original and saleable condition
- The item(s) do not have the original tags on them
- The item(s) were a Final Sale item
Please follow these instructions when completing a return or exchange:
- Pack the unused and unwashed items with email confirmation or original receipt - we cannot exchange or refund without it.
- Please write in detail which items you want exchanged.
- Contact us to verify the return mailing address.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We typically process all refund requests within 48 hours upon receiving your package. Refunds are not issued for broken, items missing, worn, torn, cut, washed or altered items or for items that are marked Final Sale.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This usually takes a few business days from the time that we issue the refund and for it to be processed.
Refunds will be issued to the original credit card used for the purchase or in the form of store credit. We are unable to switch refunds to a new or different payment method other than what was originally used on your order.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us. We don't replace any item that is damaged, forced or broken when putting together your items.
You will be responsible for paying for your own shipping costs for returning your items. We do not supply a return shipping package.
Depending on where you live, the time it may take for your exchanged product to be delivered may vary.
If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
To request an exchange, please contact us. All returned items must be unworn and returned in their original packaging.