Help Center

We know this happens from time to time, especially with longer shipping times. We're working on getting faster shipping available. Unfortunately, we are unable to change the shipping address once it has left. You may still be able to update your address by contacting the carrier. If your package returns to us due to an incorrect address, it will be cancelled and refunded and we will notify you if this happens.

We know it's inconvenient when your package gets sent to the wrong address. If your order has not entered the packing process we can still change the address. Please contact our Customer Care team with your order number and the updated address ASAP.

Oops! Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry! It appears that you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!

Yes! Please contact our Customer Care team with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address. :)

If your order has not entered the packing process we can still modify or cancel the order. Please contact our Customer Care team with your order number and desired changes ASAP.