Help Center

An account is not required in order to shop from our site! We do recommend that you create an account, as it makes it easy to check on the status of an order and gives you access to your full order history. You can also save your shipping information for a quicker checkout experience! Additionally there are other evolving benefits to having an account! Create an account here.

A Vitality Account is tied into your Encompass RL account. You don't need to make a purchase to sign up. You can earn RL XP with your Vitality account by doing different actions, like interacting and sharing on social media, shopping, writing reviews, and referring friends. Earn 200 RL XP just for signing up.

Sign Up Here

RL XP is our loyalty point program. Currently you can earn RL XP by interacting with us on Social Media, making orders, writing reviews, and referring your friends.

Redeem your RL XP for loot and rewards.

See more info here

An Affinity Account is our Affiliate program. This is powered by ReferralCandy.

Earn RL cash (money) by referring customers. You'll earn 5% commission for customers purchases that use your link. Get paid directly to your PayPal account.

They won't need to use your link every time. You'll earn commission on all their orders (up to 20 orders). So you'll continue to earn commission as our offerings grown and they make additional purchases.

Sign up for an Affinity Account here.

We know this happens from time to time, especially with longer shipping times. We're working on getting faster shipping available. Unfortunately, we are unable to change the shipping address once it has left. You may still be able to update your address by contacting the carrier. If your package returns to us due to an incorrect address, it will be cancelled and refunded and we will notify you if this happens.

We know it's inconvenient when your package gets sent to the wrong address. If your order has not entered the packing process we can still change the address. Please contact our Customer Care team with your order number and the updated address ASAP.

Oops! Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry! It appears that you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!

Yes! Please contact our Customer Care team with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address. :)

If your order has not entered the packing process we can still modify or cancel the order. Please contact our Customer Care team with your order number and desired changes ASAP.

We’re so sorry for the mix up with your order! Please contact our Customer Care team with your order number and a picture of the item(s) you did receive with the shipping package. Please note that all order issues must be reported within 14 days of delivery. We’ll get your order straighten out asap!

We’re so sorry for the mix up with your order! It's possible that it's coming in another package as all of our items come from the manufacturer and are generally shipped separately. Login to your account or check your email for all the tracking numbers. If you can't find it, please contact our Customer Care team with your order number. Please note that all order issues must be reported within 14 days of delivery. We’ll get your order straighten out asap!

Damage! That's inconvenient. Please contact our Customer Care team within 30 days of delivery with your order number a picture of the damaged item(s) with the shipping package. We’ll get your order straighten out asap!

Oh no! We do our best, but we understand that mistakes can happen. Your complete satisfaction is our top priority and we will gladly assist you with any issues with your order. Please contact our Customer Care team within 30 days of delivery so that we may help you further. Please note that you may be required to provide photos of your order for our team to best assist you.

Everyone loves free stuff, and we're proud to be able to offer promotions from time to time! Because they’re free, these items are available in extremely limited quantities and are not eligible for replacement or credit of any kind.

All discount codes will come with an expiration date at the time that they are issued, so that you can plan your shopping date accordingly!

YES! Go Here

We accept all major credit cards and PayPal. You can even use Apple Pay and Google Pay.

Unless you're paying via PayPal, you payment will be handled by Shopify Payments, powered by Stripe.

We recommend copying and pasting your exact code into the coupon box to apply your discount. Keep in mind that promo codes cannot be combined, nor can they be applied towards shipping (unless stated otherwise). They typically cannot be used during promotions as well, so double check the fine print when a promotion is live to be sure!

Unfortunately, coupon codes cannot be combined, nor can multiple codes be applied to a single order. So sorry!

Once you are prompted to enter your payment information during checkout, please select the PayPal option. You will be redirected to PayPal to complete your order at this time.

An account is not required in order to shop from our site! We do recommend that you create an account, as it makes it easy to check on the status of an order and gives you access to your full order history. You can also save your shipping information for a quicker checkout experience! Additionally there are other evolving benefits to having an account! Create an account here.

Unfortunately, we are unable to honor any promotions for orders placed outside of the promotional time frame as this would be unfair to the rest of our customers. We’re so sorry for any inconvenience, and appreciate your understanding!

When placing an order, the final total you see during checkout is in USD. Once your bank pulls the funds, they will account for the current exchange rate. Your bank may or may not charge additional fees for international transactions. Please reach out to your bank for more information on any additional charges/fees!

If your credit card was declined when you first tried to place your order, you’ll see a pending transaction in your account. We do not capture funds for declined transactions, and this charge will automatically drop off your statement within a few business days. If multiple transactions do process for the same order, please contact our Customer Care team and we will make it right.

Shipping is a flat rate of $5.99 USD. Orders over $45 USD are eligible for free shipping! (some exclusions may apply)

We are testing Expedited 3-4 Day Shipping to the US Only for $25.99 USD. See below for more info.

Our products come directly from the manufacturer and *usually* ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays). Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

All of our products currently come directly from the manufacturer, and can take a while to ship. It generally takes 2-3 weeks for shipping to the US, AUS, France, and potentially longer in other countries (check for your country here). At this time we do not currently offer expedited shipping outside of the US. We apologize for the inconvenience! Be sure to subscribe to our newsletter or follow us on social media at the bottom of this page just in case we decide to offer this option in the future!

Once your order ships, you will receive an email with a tracking number that you can use to follow your package’s journey to you.

If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.

Once you've retrieved your tracking number, visit our Shipping Tracker. Once your order clears customs into your country, we also recommend using your local post office tracking tools, such as USPS or Australian Post

Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive or get delivered to the wrong address. Check with your neighbors and/or post office for more information. Contact our Customer Care team with your order number if it doesn't get delivered within a few days.

Orders are subject to being automatically combined by our system if placed on the same day and shipping to the same address.

No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You'll receive an email with tracking once this happens!

We know this happens from time to time, especially with longer shipping times. We're working on getting faster shipping available. Unfortunately, we are unable to change the shipping address once it has left. You may still be able to update your address by contacting the carrier. If your package returns to us due to an incorrect address, it will be cancelled and refunded and we will notify you if this happens.

At this time we do not currently offer expedited shipping outside the US. We apologize for the inconvenience! Be sure to subscribe to our newsletter or follow us on social media at the bottom of this page just in case we decide to offer this option in the future!

We currently ship to these countries with these shipping time frames.

2-3 Weeks
United States
Australia
France
Norway
Spain
Thailand
Ukraine

3-5 Weeks
United Kingdom
Canada
Sweden
New Zealand
Ireland
Hong Kong
Austria
Belgium
Brazil
Croatia
Denmark
Estonia
Finland
Germany
Greece
Hungary
Israel
Italy
Japan
Latvia
Lithuania
Luxembourg
Malaysia
Malta
Mexico
Netherlands
Norway
Poland
Portugal
Russia
Saudi Arabia
Singapore
Switzerland
Turkey

Be sure to subscribe to our newsletter or follow us on social media at the bottom of this page for updates when we add more countries.

You may also create an account and/or contact our Customer Care team to let us know what country you need shipping to so we know where to prioritize!

We are currently testing Expedited 3-4 Day Shipping to the US Only. Select this shipping option at checkout.

Not all items are available for expedited shipping. If some or all of the products in your order are not available for expedited shipping, we will contact you and work out what best works for your situation. That could be a refund for expedited shipping and ship everything with standard shipping; send what products we can expedited, and others with standard shipping; cancel your order; or work something else that that is appropriate.

If you want to verify expedited availability for products prior to purchase, please Contact our Customer Care team with the links or product names.

Please Read the Return & Refund Policy

TL;DR

If an item arrives damaged, or if you decide you don't want the item otherwise, please Contact our customer care team within 30 days of delivery. 

Any item that needs to be returned, you are responsible to pay your shipping cost to return your unused item to us.

Unfortunately, we are only able to issue a refund to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to the correct account.

Oh no! If your package is determined to be undeliverable, it will be returned. Once your package returns to us it will be cancelled and refunded and we will notify you if this happens.

Unfortunately, we are unable to reship orders that are returned to us. You can put in a new order with an updated address.

Visit our Contact Us page for current contact options

You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our emailing list!

If you change your mind later, you can still subscribe to our newsletters by signing up on our website in the footer below!

Your Email provider (gmail, outlook, etc) may be marking our emails as Junk or Spam mail. Add customercare@encompassrl.com to your contacts to help prevent this.

Make sure you typed in the correct email address when you signed up with us. Contact our customer care team and we can double check this for you.

If you received a message that says “Invalid login credentials”, this means your email address/password wasn’t recognized by our system.

Double check to see if you’re using the same email address and password you registered with.

If you can’t remember your password, click on the “forgotten password” link. It will ask for your email address and we’ll send you an email with a link that will let you create a new password.

Contact our Customer Care team if you're still having issues